1. How fast is the order processing?

The processing of orders lasts no longer than several days. The delivery time is usually from 2 to 5 weeks since sending time depending on customs work.

2. Do you have the items in stock and will they be sent immediately or should I wait until you receive them from suppliers?

All items are in stock unless “preorder” is indicated in the item description.

3. I made a mistake in my order. How can I add or remove an item?

You should write us about that to store@solitude-prod.com. If order was already processed changes isn't possible.

4. Can I get any discounts when making a large order?

If the total cost of your order exceeds $30-$50 you'll be able to add a gift CD to your order.

Also you'll get bonus points which you can use to partially pay your next order

5. What is the Discount coupon and how can I get it?

The Discount coupon is usually provided to the customers during sales and active special offers. The coupon could be either send to a customer by e-mail or published at the website. Besides that, there is a possibility to make a gift to your friend by buying a coupon for a definite sum in advance.

6. Privacy Policy

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

7. Return and refund policy

You can return an item to us if there are some defects in the received item. Each case will be considered personally. For return you have to write a letter to our e-mail indicating Order Code, item name and defect. Claims without Order Code will not be considered. You can return or exchange your purchase for up to 120 days from the purchase date.

8. I have received confirmation of sending the Order and a postal delivery number. What shall I do with it?

Using this postal delivery code you can trace the delivery of your order at Russian Post website:


9. What is the shipping charges?

Shipping charges calculates automatically depending on items weight. Sometimes its possible to add more items for same shipping cost.